Want to support customers’ business goals? Solve complex business problems? Are you a troubleshooting technical guru? Here's a great work-from-home, full-time, long-term job. Work closely with US energy companies, enabling them to provide choice/green alternatives to energy consumers. Help leverage our cutting-edge software to run mission critical components. Be the internal technical champion of key customer issues. The role is mostly technical working with client data and our development and operations teams
What will this job demand of you?
Do you enjoy supporting customers’ business goals and solving complex business problems? Are you a technical guru with great troubleshooting skills? Do you wish you could have a great job working from home instead of fighting traffic? In this full-time position, you will be working closely with deregulated US energy companies, enabling them to provide choice and green alternatives to energy and utility consumers. These major utility companies leverage our cutting-edge software to run mission critical components of their services. You will be counted on to become the internal technical champion of key customer issues and drive them to closure.
Core competencies of a successful Technical Operations Analyst are technical problem solving, logic, detail orientation and troubleshooting skills to drive customer success. You will be expected to be the investigative and analytical arm to drive resolution of technical customer issues through hands-on involvement. Your ability to quickly troubleshoot the issues, understand what is needed to solve the problem and quickly implement a long-term solution to prevent the issue from occurring again will be key. You will need strong technical skills to navigate & work with complex database systems, ability to review and write SQL queries, provide system expertise during requirements gathering, review QA test cases, create clear user documentation and develop long-term solutions to resolve system issues to improve process efficiencies. You will also need the ability to communicate professionally and effectively at a senior level across departments and organizations. Our ideal candidate is aware that this is a full-time, remote position, is able to start as soon as possible, and has every intention of remaining with the company for an extended period of time.
Total Compensation is US$15/hr for a full-time, 40-hour work week.
Hours: You will be required to be available at least 8 hours between 5am EST and 5pm EST.
To qualify, please provide a resume/CV demonstrating the required experience and skills with a section specifically acknowledging that this is a full-time position with an 8hr shift falling somewhere between 5am-5pm EST. From there, to help us find the top 1% of talent, there will be a series of interviews and online skills examinations. We realize these are challenging and can require a decent amount of time - so we thank you in advance for your efforts. Please note that you will not be paid for these interviews or skills tests but we hope you will complete them to help us truly evaluate your talent vs your peers.
Are you up for the challenge?
Job Details
| Date Posted: | 2015-07-14 |
| Job Location: | Cairo, Egypt |
| Job Role: | Technology/IT |
| Company Industry: | Computer/Software |
| Monthly Salary: | US $3,000 |
Preferred Candidate
| Career Level: | Mid Career |
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