- answer calls and respond to emails
- handle customer inquiries both telephonically and by email
- research required informationusing available resources
- manage and resolve customer complaints
- provide customers with product and service information
- enter new customer information into system
- update existing customer information
- process orders, forms and applications
- identify and escalate priority issues
- route calls to appropriate resource
- follow up customer calls where necessary
- document all call information according to standard operating procedures
- complete call logs
- produce call reports
Job Details
| Date Posted: | 2015-07-28 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Customer Service |
Preferred Candidate
| Career Level: | Entry Level |
| Gender: | Male |
| Nationality: | Egypt |
| Degree: | Bachelor's degree |
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