supervision Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance. May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Continuously work for exceptional customer experience, resulting in high customer satisfaction scores. Deliver and exceed customer-specified service levels for handle time. Learn, understand, retain and regularly update and demonstrate product/process knowledge. Track, document and retrieve information in call tracking database
Job Details
| Date Posted: | 2015-07-31 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Telecommunications; Hospitality/Tourism/Travel; Airlines/Aviation |
| Monthly Salary: | US $500 |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | United Arab Emirates; Australia; Bahrain; Canada; Djibouti; Algeria; Egypt; Great Britain (UK); Ireland; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; New Zealand; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; United Kingdom; United States; Yemen |
| Degree: | High school or equivalent |
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