Overview
Lyris is seeking a Senior Email Deliverability Consultant to be part of our Deliverability team, managing delivery of email for customers around the globe.
Qualified candidates will investigate and work to resolve spam blocks and blacklist listings, and monitor and interpret customer deliverability metrics. The Email Deliverability Consultant will communicate with customers and represent recommendations for best practices on sender reputation and inbox deliverability. In addition the Email Deliverability Consultant will work with the Support, Operations and other internal teams to ensure rapid resolution of any delivery issues.
Responsibilities
• Perform and optimize the daily resolution of blocks, blacklist listings and direct abuse complaints, including alerting customers and providing counsel on any practices that need improvement
• Assist in the troubleshooting of escalation tickets submitted by customers and/or internal teams
• Monitor abuse and postmaster mailboxes and respond to recipient complaints
• Perform regular audits of delivery metrics, trending, reputation data, best practice compliance and authentication results
• Assemble deliverability reports for DeliveryView consulting clients
• Monitor and manage Shared IP pools to maximize sender reputations and overall deliverability
• Work with dedicated IP customers on IP allocation strategies and reputation monitoring
• Troubleshoot and make recommendations for DNS settings including SPF, DKIM and DMARC
• Understanding of email compliant HTML, whitelisting, bounce rates and reason types, CAN-SPAM and other email regulatory compliance and SPAM filter solutions Individual with prior experience in deliverability operations
• Contribute to product recommendations, process-improvement efforts and technical reviews
• Improve documentation and other customer resources by recommending changes in online and hard-copy documentation
Job Details
| Date Posted: | 2015-07-14 |
| Job Location: | Cairo, Egypt |
| Job Role: | Technology/IT |
| Company Industry: | Computer/Software |
Preferred Candidate
| Career Level: | Mid Career |
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