The Dow Chemical Company's Customer Service Organization has an opportunity for a Customer Service Representative (m/f), located in Cairo, Egypt.
Customer Service Representative are the customer facing focal points. They establish effective relationships with customers while leading internal and external resolution of all invoicing, payment and accounts receivable issues for the assigned customer base. This role is integral to the success of the Company's cash flow objectives, attaining Company Percent Current & Days Sales Outstanding targets for accounts receivable, and make payment a priority for customers.
Core Responsibilities:
Manage customer orders through Customer Service work processes and systems.
Ensure a thorough knowledge of the businesses’ products, businesses, applications, and service offerings.
Strengthen customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
Serve as the Account Team lead to improve account management, meet the account plan and team goals.
Lead activity at assigned customer accounts, proactively address issues, and apply creativity to develop and implement solutions.
Identify and deliver value added services to our customers.
Proactively provide differentiated services to our customers by thorough understanding of our service offerings.
Differentiate between customer requirements and Dow capabilities; choose the best/cost effective solution.
Actively contribute to the business goals, in particular for Customer Service.
Support commercial strategies with Dow customers across multiple businesses.
Partner with Customer Financial Services (CFS) and Sales to build effective relationships with customers in order to anticipate and deliver expectations.
Increase quality of Dow's corrective action management process through active participation in problem solving.
Job Details
| Date Posted: | 2015-04-30 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Customer Service |
Preferred Candidate
| Career Level: | Mid Career |
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