Provide first level contact and convey resolutions to customer issues.
Properly escalate unresolved queries to the next level of support.
Track, route and redirect problems to correct resources.
Update customer data and produce activity reports
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution.
Utilise excellent customer service skills and exceed customers’ expectations.
Ensure proper recording, documentation and closure.
Recommended procedure modifications or improvements.
Preserve and grow your knowledge of help desk procedures, products and services.
Job Details
| Date Posted: | 2017-01-10 |
| Job Role: | Support Services |
| Company Industry: | Facilities Management |
Preferred Candidate
| Career Level: | Entry Level |
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