Job Purpose:
As a Client Service Manager, this person will be responsible for leading analyses to resolve specific client concerns; serving as liaison between commercial team, quality assurance, operations, engineering, and measurement science teams with regards to client concerns and questions.
Job Responsibilities:
* Consults with internal and external clients and helps provide expert technical consultation to solve complex MSci-related issues
* Assists in rolling out new or enhanced services
* Provides local knowledge answering questions to the Operations team
* Ensures MSci services are delivered to the highest quality standards
* Gathering client requirements from commercial teams and Product Leadership.
* Ability to turn numbers into stories our clients can understand and respond to
* Ability to use statistical methodologies to analyze the data
* Compiling and delivering documentation material such as power point slides for methodology questions and/or frequently asked questions
* Supporting basic client service duties as needed; and participating in team projects and staff meetings.
* Work cross team to provide a professional, clear response to all clients.
* Maintains /creates internal and external methodology whitepapers and documents.
* Provides service specifications to the Methods teams and collaborate with Methods on methodologies to ensure these meet client requirements
Job Details
| Date Posted: | 2015-11-03 |
| Job Location: | Cairo, Egypt |
| Job Role: | Other |
| Company Industry: | Marketing |
| Joining Date: | 2015-11-15 |
Preferred Candidate
| Career Level: | Management |
| Nationality: | Egypt |
| Degree: | Bachelor's degree |
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