RetailThe foundation of Al-Futtaim’s retail network was established in the early 1990s with the launch of the internationally renowned and popular IKEA, Marks & Spencer, Toys R Us and ACE franchises in the UAE. Representing some of the world’s most popular international brands, Al-Futtaim’s retail network extends throughout the UAE, GCC and North Africa and has a significant presence in Singapore and Malaysia following the acquisition of The Robinson Group in 2008. In 2012, Al-Futtaim acquired a shareholding in Royal Sporting House, which is active in distribution, direct retail stores and shop-in-shops. The Singapore-based fashion, sports and lifestyle retail giant has 600 stores and many additional points of sale are spread around the world with over 399 in South East Asia, over 74 in the Middle East and over 126 in the South Pacific region. - 837 stores in 18 countries- Occupies 5.6 million sq. ft. of retail space- 13,000 employees - Serves 30 million customers each yearToys R UsToys “R” Us is the largest specialty toy store in the world. Launched by the Al-Futtaim Group in Dubai in 1995, Toys “R” Us now exist in twelve locations in the Gulf market and has emerged as undisputed market leader for all children related products.The stores offer an unrivalled range of toys, games, sporting goods, electronics, software, baby products, children’s apparel and juvenile furniture all under one roof.About the Vacancy
We are seeking to hire a Sales Supervisor to ensure that sales floor is presentable in accordance with Principles standards. Ensuring that the sales team operates to the highest professional standards and company policies and customers are attended with utmost priority. Ascertaining that Department is managed effectively in relation to stocks, sales and staff. your job responsibilities will be including but not limited to the following :
* Ensure that customer's expectations are met in highest professional standards and in consistent with the company policies.
* With an overall appreciation of the customer's requirements, the job holder exercises effective approach and ensures that company policy towards customer service is achieved effectively. He ensures that customer's demands are handled with professional efficiency which results in repeated visits by customers
* The JH ensures their presence as greeter at main entrance as per given schedule and also interacting with customers/collect customers feedback.
* Mystery shopping index of all showrooms within TRU should not be
* less than 90% consistently.
* CSI rating should be at 85% & Customer Promise rating should be at 45.
* Ensure that sales target by Department is achieved. Ensuring Top Sellers available always and space allocations for merchandise is in line with sales.
* Job holder ensures to meet sale target for his Department by continuously monitoring product availability, displays, etc. The job holder also ensures that the space allocation is in line with sales of each category.
* To achieve section budget set every month and on YTD by FMEnsure that continuous product availability so as to ensure customers get a chance to choose from the entire range in offer. The job holder constantly reviews product availability on the shop floor and ensures complete product mix is available all the time. The job holder is responsible to interact with Buying & Inventory Control functions and to ensure customers specific requests are taken care on time.
* DM's are full accountable and responsible to manage and monitor stock room at all interval
* Ensure that the sales team is accurately and timely informed of company profile, new lines in the business, promotional campaigns and related matters of the company. The job holder keeps informed of any developments regarding new lines, campaigns, company profile, customer service, etc and effectively passes
Job Details
| Date Posted: | 2015-11-26 |
| Job Location: | Egypt |
| Job Role: | Sales |
| Company Industry: | Sales |
Preferred Candidate
| Career Level: | Entry Level |
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