RetailThe foundation of Al-Futtaim’s retail network was established in the early 1990s with the launch of the internationally renowned and popular IKEA, Marks & Spencer, Toys R Us and ACE franchises in the UAE. Representing some of the world’s most popular international brands, Al-Futtaim’s retail network extends throughout the UAE, GCC and North Africa and has a significant presence in Singapore and Malaysia following the acquisition of The Robinson Group in 2008. In 2012, Al-Futtaim acquired a shareholding in Royal Sporting House, which is active in distribution, direct retail stores and shop-in-shops. The Singapore-based fashion, sports and lifestyle retail giant has 600 stores and many additional points of sale are spread around the world with over 399 in South East Asia, over 74 in the Middle East and over 126 in the South Pacific region. - 837 stores in 18 countries- Occupies 5.6 million sq. ft. of retail space- 13,000 employees - Serves 30 million customers each yearIKEAIKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA "creating a better everyday life for the many" isn't only our vision, it's our way of life!Key Accountabilities:
Ensures all Back Office services and processes support the Home Delivery function for consistent service.
* Receives and inspects all incoming goods from HD front desk and reconciles with home delivery documents as per the company policy, system and procedure
* Ensures to log each home delivery documents before goods are pushed to the loading bay
* Receives after sale goods from the home delivery team
* Post, file and reconciles all completed home delivery documents
* Prepares and follow up the home delivery teams schedules
* Prepares and submit department KPI's reports
* Ensures all productivity measures are in place.Ensures to follow up advance payment from Admin office
* Prepares and submit staff monthly payroll report to HR Connect as per the company payroll procedures
* Budget awareness
* Process customers after sale job as per the company system and procedures
* Ensures all customers' queries are attended to in a professional manner
* Provide excellent customer service at all times
Other Information
Job-Specific Skills:
Analytical Skills, Effective Communication
Behavioural Competencies :
* Interpersonal Skills
* Business Acumen
* Problem Solving
* Confident
* Leadership Skills
* Strategic Thinking
Minimum Experience:
* 2 years in a similar role.
Minimum Qualifications and Knowledge:
* High School
Job Details
| Date Posted: | 2015-10-05 |
| Job Location: | Cairo, Egypt |
| Job Role: | Other |
| Company Industry: | Customer Service |
Preferred Candidate
| Career Level: | Mid Career |
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