Have you graduated from a technical university and are interested in being part of the Customer Success Team of a billion-dollar company? Do you like solving complex problems while working in a fast-pace environment where inventiveness and entrepreneurial drive are rewarded? Come work with the top 1% of global talent and you will earn $40,000/year from the comfort of your home.
Reporting to Technical Delivery Owner, as a Customer Support Engineer you will be the interface between the customers and the technical team. You will be in charge of gathering all required information, understanding the nature of issues reported and proposing solutions. You will need to respond to current issues, answer tickets and use your technical knowledge in order to suggest the best approach.
DevFactory is probably the world’s first software factory. We are disrupting the way enterprise software is created by adopting a factory-style model for development and delivery. It has been built ground up on the basis of innovative processes and tools that are their Intellectual Property (IP). We manage massive scale, yet provide great cost savings and high quality in our work. This is, by the way, the complete opposite of conventional software development, where scale often leads to quality issues, cost and time overruns.
Key Responsibilities
- Learn and become proficient in solving technical issues
- Build up the knowledge database
- Answer tickets
- Create new accounts for users
- In charge with the initial investigation of the issues
- Proactively document, monitor and update support tickets and actionable steps taken
- Communicate with customers via e-mail according to preset templates
- Stay up-to-date with all the latest technologies concerning the company’s software products
- Participate in team meetings
Total compensation: $20/hour
Position type: Full time (40 hours per week)
Location: Global
We’re one of the few legitimate companies offering high-paying jobs that are 100% remote, work from home. You never have to fight traffic to the office again and you have the freedom to choose when and where you put in your 40 hours to be most effective each week.
To qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, there will be a series of interviews and online skills examinations. We realize these are challenging and can require a decent amount of time - so we thank you in advance for your efforts.
Are you up for the challenge?
Job Details
| Date Posted: | 2015-10-24 |
| Job Location: | Cairo, Egypt |
| Job Role: | Technology/IT |
| Company Industry: | Computer/Software |
| Monthly Salary: | US $4,000 |
Preferred Candidate
| Career Level: | Mid Career |
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