RetailThe foundation of Al-Futtaim’s retail network was established in the early 1990s with the launch of the internationally renowned and popular IKEA, Marks & Spencer, Toys R Us and ACE franchises in the UAE. Representing some of the world’s most popular international brands, Al-Futtaim’s retail network extends throughout the UAE, GCC and North Africa and has a significant presence in Singapore and Malaysia following the acquisition of The Robinson Group in 2008. In 2012, Al-Futtaim acquired a shareholding in Royal Sporting House, which is active in distribution, direct retail stores and shop-in-shops. The Singapore-based fashion, sports and lifestyle retail giant has 600 stores and many additional points of sale are spread around the world with over 399 in South East Asia, over 74 in the Middle East and over 126 in the South Pacific region. - 837 stores in 18 countries- Occupies 5.6 million sq. ft. of retail space- 13,000 employees - Serves 30 million customers each yearIKEAIKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA "creating a better everyday life for the many" isn't only our vision, it's our way of life!Key Accountabilities:
To assist customers who are picking up their product from IKEA, and to ensure product is properly maintained within the warehouse.
* Greets and welcomes customers on arrival to the area.
* For customer's collection, receives from customer the purchased copy.
* Ensures to verify the goods in the invoice copy matching the merchandise pick up picking list before handing the goods to the customer
* Ensures the customer sign the merchandise pick up picking list as proof of goods receipts
* Ensure to label each article before moving the goods to the back office area.
* Ensures all customers' queries are attended to in a professional manner.
* Handles routine customer complaint promptly and courteously.
* Provide excellent customer service at all times.
* Ensure all system procedures are adheres to as per policy / procedure.
* Process invoices, ship products in computer with speed and accuracy.
* Ensures neat, clean appearance of self and work area.
* Check and verify each article against the picking list
* Briefs the Duty Manager on complaints that require management assistance.
* For home delivery, receives goods from ISL team
* Receives goods from ISL and affix signature on the picking list.
Other Information
Job-Specific Skills:
Analytical Skills, Effective Communication
Behavioural Competencies :
* Interpersonal Skills
* Business Acumen
* Problem Solving
* Confident
* Leadership Skills
* Strategic Thinking
Minimum Experience:
* 2 years in a similar role.
Minimum Qualifications and Knowledge:
* High School
Job Details
| Date Posted: | 2015-10-28 |
| Job Location: | Cairo, Egypt |
| Job Role: | Other |
| Company Industry: | Customer Service |
Preferred Candidate
| Career Level: | Mid Career |
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