- Installing and configuring computer hardware operating systems and applications.
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults, replacing parts as required.
- Monitoring and maintaining computer systems and networks.
- Acting as staff Help Desk through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
- Providing support, including procedural documentation and relevant reports.
- Following diagrams and written instructions to repair a fault or set up a system.
- Supporting the roll-out of new applications.
- Setting up new users' accounts and profiles and dealing with password issues.
- Responding within agreed time limits to call-outs.
- Working continuously on a task until completion.
- Prioritising and managing many open cases at one time.
- Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
- Testing and evaluating new technology
conducting electrical safety checks on computer equipment.
Job Details
| Date Posted: | 2015-10-23 |
| Job Location: | Cairo, Egypt |
| Job Role: | Technology/IT |
| Company Industry: | Insurance |
Preferred Candidate
| Career Level: | Entry Level |
| Gender: | Male |
| Nationality: | Egypt |
| Degree: | Bachelor's degree |
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