Come work with the top 1% of global talent to manage the delivery of WOW Support to our customers for 25+ software products. We offer a fast-paced environment where inventiveness and entrepreneurial drive are rewarded. We’re also one of the few IT companies offering high-paying, 100% remote, work-from-home positions. You never have to fight traffic to office again.
What do we need from you?
We’re looking for Customer Support Managers (CSMs) and Technical Customer Support Managers (TCSMs) to manage our Support teams. We want bright, motivated people who are passionate about delivering outstanding customer service to manage our teams.
Each team has a CSM and a TCSM. These managers work together to manage the overall team and the support experience we deliver to our customers. CSMs manage the Level 1 support agents who focus more on customer experience, communication and resolving lesser technical issues. TCSMs manage the Level 2 agents who focus on solving the escalated (and more technically challenging) support issues and working with our development team on software bug/ defect resolution.
Compensation
For U.S. citizens and permanent residents who are hired into an ongoing contract, we will hire you as an employee (W-2) at $12/hr (instead of an independent contractor) which gives you access to benefits and reduces your federal tax burden.
Working Hours: This job is only offered on a Full Time basis (40 hrs/wk). CSMs/TCSMs work between 8 am and 6 pm Eastern Time, including breaks, Monday through Friday with occasional flexibility for earlier schedules depending on customers in Europe. Please note that we do observe US Daylight Savings Time, so Eastern Time is UTC-4 in the summer and UTC-5 in the winter.
To qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, we ask that you first complete some screening tests. Once you receive testing, you have 7 days to complete all assessments and submit your responses. After you pass our screening tests, there will be a paid trial week where we provide training and ask you to show us your skills. At the end of your trial week, we will either extend an ongoing contract, place you in another position, or release you from the trial. Please note: For U.S. citizens/permanent residents, we’ll hire you into the trial week at $13.50/hr (independent contractor, no benefits). If we decide to hire you for an ongoing role, we’ll move you to a $12/hr package with benefits (W-2 employee).
Versata Support is proud to be an equal opportunity employer that provides an exceptional work environment. All candidates will be required to undergo and pass a rigorous background check to ensure a safe and productive workplace.
Are you up for the challenge?
Versata is partnering with Crossover to fill the Customer Support Manager position. Crossover has hired more than 300 global candidates who currently work in a 100% remote environment, ideal for freelance and home-based consultants.
Job Details
| Date Posted: | 2015-09-17 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Information Technology |
| Monthly Salary: | US $3,000 |
Preferred Candidate
| Career Level: | Mid Career |
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