Answer calls and respond to emails
Handle customer inquiries both telephonically and by email
Research required information using available resources and system applications.
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up with customer calls when necessary
Document all call information according to standard operating procedures
Complete call logs
Produce call reports
Job Details
| Date Posted: | 2016-12-07 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Insurance |
Preferred Candidate
| Career Level: | Mid Career |
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