Core duties and responsibilities:
1) Deal directly with customers either by telephone, electronically or face to face
2) Respond promptly to customer inquiries
3) Handle and resolve customer complaints
4) Obtain and evaluate all relevant information to handle service inquiries
5) Provide pricing and delivery information
6) Perform customer verification
7) Set up new customer accounts
8) Process orders, forms, applications and requests
9) Organize workflow to meet customer time frames
10) Direct requests and unresolved issues to the designated resource
11) Manage customers' accounts
12) Keep records of customer interactions and transactions
13) Record details of inquiries, comments and complaints
14) Record details of actions taken
15) Prepare and distribute customer activity reports
16) Maintain customer databases
17) Manage administration
18) Communicate and coordinate with internal departments
19) Follow up on customer interactions
20) Provide feedback on the efficiency of the customer service process
Job Details
| Date Posted: | 2015-09-02 |
| Job Location: | Cairo, Egypt |
| Job Role: | Marketing/PR |
| Company Industry: | Legal |
Preferred Candidate
| Career Level: | Entry Level |
| Gender: | Female |
| Nationality: | Egypt |
| Degree: | بكالوريوس |
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