- Manage & maintain customer relation (Act as the first stage of the customer relationship management (CRM).
- Receives orders of customers through incoming phone calls, or direct contact with customers or any other tool the company provides.
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Managing and monitoring the calls Queue to achieve defined service levels by management.
- Registering all calls details and prepares calls’ summery for all received calls via available tools.
- Acting proactively by sending customized SMSs to customer or any required parties (Potential customers or any list defined by management)
- Handle and follow-up customer complaints, claims or requests and provide active and effective feedback to customers along with closing them after contacting the customers to insure his satisfaction.
- Coordinate the prioritization & updating the pouring Schedules in coordination with plant managers
- Answering customers inquiries and provide them with special requirements such as dispatch status and account balances.
- Extracting call centre & other KPIs reports
- Preparing reports for top management for determining the level of service by reporting (Service penetration, Waiting time, Service level Complaints status & penetration .... etc).
- Support the salesmen by answering their queries.
- Following and complying to defined Monitoring sheet by Call center management for insuring calls quality.
Job Details
| Date Posted: | 2016-05-11 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Construction/Civil Engineering |
Preferred Candidate
| Career Level: | Entry Level |
| Gender: | Male |
| Nationality: | Egypt |
| Degree: | Bachelor's degree |
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