A. Help Desk Support:
§ To supply first line maintenance and advice to users in conformance
with Corporate ICT policies and procedures.
§ Maintain the integrity and availability of all staff computers,
printers and related hardware and software.
§ Clean, install and modify operating systems and software programs,
such as virus protection.
§ Maintain and verify the completion of scheduled jobs such as
backups.
§ Respond to inquiries from users on company provided software or
hardware and identifying opportunities to suggest solutions or upgrades that
will support ERC’s business operations more efficiently.
§ Analyze and determine source of computer problems (hardware,
software, user access, etc.) and taking necessary action to solve problem or
escalate the problem to direct manager or provider.
§ Provide new hardware and ICT equipment for new employees or as
replacement for damaged components, assist in the co-ordination of the movement
of equipment, test and fix faulty ICT equipment.
B. Help Desk Reporting:
§ Log and keep records of employee queries.
§ Analyze call logs to spot common trends and underlying problems and
document resolutions for future reference.
Keep records of all ICT equipment (ICT assets, desktops, laptops, printers, etc.).
Job Details
| Date Posted: | 2016-03-17 |
| Job Location: | Hurghada, Egypt |
| Job Role: | Technology/IT |
| Company Industry: | Real Estate; Architecture; Facilities Management |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | Egypt |
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