o Ensure all test candidates receive exemplary customer experience.
o Ensure all staff involved in testing are culturally sensitive.
o Provide clear, comprehensive advice to general enquirers.
o Assist in the management of the budget for IELTS testing.
o Provide regular management and financial reports on testing as required.
o Assist the Test Centre Administrator / Manager as required to ensure all business operations provide annual business plans that are aligned with IELTS Business objectives.
o Continually monitor test day availability and capacity to ensure centres meet current demand.
o Assist the Test Centre Administrator / Manager in the conduct of audits on IELTS test centres as scheduled and provide documented feedback and reports.
o Ensure both test centres and off site testing operations are managed within the IELTS operating procedures.
o Ensure adherence to all IELTS manuals.
o Assist the Test Centre Administrator / Manager in adhering to PSN policy and procedure of all Examiner Trainers and Examiners.
o Assist with the development and implementation of IELTS policies.
o Work in a professional manner with stakeholders and in accordance with organisational values.
o Monitor all current contracts to ensure terms are adhered to.
o Inform the Test Centre Administrator / Manager of issues regarding risk management / security to ensure centre compliance with security policy and procedures.
o Process all invoices in a timely manner.
o Support the Test Centre Administrator / Manager with the following activities;
o Supervision of IELTS testing conducted in designated test centres / locations (see separate section below: ‘Support with the following test day tasks’).
o Financial and statistical reporting and invoicing is conducted accurately and on time.
o Independently perform self-audits on the relevant IELTS test centre as required and provide documented feedback and reports.
o Manage the regular Clerical Marker monitoring program and the production of reports as required.
o Manage the delivery of projects on time, within budget and in accordance with annual plans and targets.
o Supervise Administrative Assistants on tasks/ projects as required.
o Identify and leverage opportunities to increase cooperation, efficiency and operational effectiveness between IDP’s student placement and IELTS operations
o Assist in stakeholder management activities to maintain stakeholder satisfaction and integrity of the test
o Assist Test Centre Administrator / Manager to build and maintain a good working relationship with stakeholders both internal and external ensuring that all business outcomes are satisfactorily met
o Work with the Test Centre Administrator / Manager on projects identified as a result of IELTS Partner Working Groups.
o Assist the Test Centre Administrator / Manager with preparation of management reports.
o Participate in reviews of IELTS manuals and procedures for test enhancement.
o Participate in reviews of IELTS promotional material.
Job Details
| Date Posted: | 2016-01-24 |
| Job Location: | Cairo, Egypt |
| Job Role: | Administration |
| Company Industry: | Education, Training, and Library |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | Egypt |
| Degree: | Bachelor's degree |
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