• Managing, supervising, and coordinating the activities of call center professionals in providing telephone bases solutions
• Liaising with team leaders, supervisors, third parties, and operatives to collect the information and resolving issues
• Planning and supervising changes and managing the daily operations of call center
• Monitoring random calls to improve the quality, minimizing errors and tracking operative performance
• Setting up and meeting performance goals and targets for speed, efficiency, and quality
• Maintaining current knowledge of industry new developments, productions, and involvement in network communication
• Recording statistics, performance levels and user rates of the call center and preparing the reports
• Planning and developing employee recruitment, including posting vacancy ads and liaising with other departments for proceedings
• Motivating, coaching, and retaining staff as well as coordinating reward, bonus, and incentive schemes
• Handling the inquiries or complaints
• Forecasting and analyzing information against budget statistics on a daily, weekly or monthly basis.
• Reviewing the staff’s performance, determining training needs and scheduling training sessions
Job Details
| Date Posted: | 2016-01-31 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Marketing |
| Joining Date: | 2016-03-01 |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
| Nationality: | Egypt |
| Degree: | Baccalauréat |
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