providing help and advice to customers using your organization's products or services
• communicating courteously with customers by telephone, email, letter and face to face
• investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
• issuing refunds or compensation to customers;
• keeping accurate records of discussions or correspondence with customers;
• analyzing statistics or other data to determine the level of customer service your organization is providing;
• producing written information for customers, often involving use of computer packages/software;
• writing reports analyzing the customer service that your organization provides;
• developing feedback or complaints procedures for customers to use;
• improving customer service procedures, policies and standards for your organization or department;
• meeting with other managers to discuss possible improvements to customer service;
• being involved in staff recruitment and appraisals;
• training staff to deliver a high standard of customer service;
• leading or supervising a team of customer service staff;
• learning about your organization's products or services and keeping up to date with changes;
• keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
Job Details
| Date Posted: | 2017-02-26 |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Medical/Hospital |
Preferred Candidate
| Career Level: | Management |
| Nationality: | Egypt; Saudi Arabia |
| Degree: | Bachelor's degree |
Apply Now - Jobs in Egypt - Customer Service and Call Center Jobs in Egypt - Search All Jobs
from Jobs in Egypt | Bayt.com http://ift.tt/2ldupcR
ليست هناك تعليقات:
إرسال تعليق