• Manages team resources efficiently in line with business needs and client demand.
• Meets agreed service levels by leading a team of Technical Support Analysts in the provision of high level Technical Support to clients.
• Understands the complexity of escalated technical problems in order to properly allocate resources to developing and
• Implements solutions in the most cost effective manner.
• Develops and coordinates the team rosters to ensure the availability of requisite resources and ensures that employee productivity is enhanced.
• Ensures the dispersal of pertinent information to Technical Support staff regarding products, services and clients.
• Identifies training needs within the team and ensures individual development improves team and individual performance.
• Manages client expectations and escalates critical situations to Management.
• Monitors and maintains Technical Support policies and procedures.
• Facilitates higher morale and productivity within the Technical Support team.
• Ensures accuracy and quality of work and encouraging innovative action.
Job Details
| Date Posted: | 2016-12-19 |
| Job Role: | Support Services |
| Company Industry: | Computer/Software; Information Technology |
Preferred Candidate
| Career Level: | Mid Career |
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