RetailThe foundation of Al-Futtaim’s retail network was established in the early 1990s with the launch of the internationally renowned and popular IKEA, Marks & Spencer, Toys R Us and ACE franchises in the UAE. Representing some of the world’s most popular international brands, Al-Futtaim’s retail network extends throughout the UAE, GCC and North Africa and has a significant presence in Singapore and Malaysia following the acquisition of The Robinson Group in 2008. In 2012, Al-Futtaim acquired a shareholding in Royal Sporting House, which is active in distribution, direct retail stores and shop-in-shops. The Singapore-based fashion, sports and lifestyle retail giant has 600 stores and many additional points of sale are spread around the world with over 399 in South East Asia, over 74 in the Middle East and over 126 in the South Pacific region. - 837 stores in 18 countries- Occupies 5.6 million sq. ft. of retail space- 13,000 employees - Serves 30 million customers each yearIKEAIKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA "creating a better everyday life for the many" isn't only our vision, it's our way of life!About the JobWe are currently seeking to hire a Customer Service Assistant - Front Desk in our CFC IKEA store. As a Customer Service Assistant - Front Desk your responsibilities will include but not limited to:
* Responsible for cash handling and safe custody by ensuring all receipts by way of cash, cheque, or other negotiable instruments etc., are completed according to the company policies, systems and procedures. In addition to control all cash, credit card and foreign currency at the end of the day onto relevant documents.
* Provide excellent customer service at all times by ensuring that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction. As well as promptly handle routine customer complaints.
* Follow home delivery standard operating procedures; ensure all goods are labelled before moving to the holding area. As well as report to home delivery senior for any stocks irregularities found while verifying the goods and maintain files of completed and pending deliveries.
* Responsible for updating PGI reports on a weekly basis and co-ordinate with STS system Errors Maintain all documents/record as required by company systems and procedures.
About You
As a Customer Service Assistant - Front Desk, we are seeking a bachelor's degree holder in any relevant discipline with at least 2 years of experience in a similar role. Candidate must be demonstrate the following:
* Analytical and Interpersonal Skills
* Problem Solving
* Leadership Skills
* Strategic Thinking
Job Details
| Date Posted: | 2016-12-01 |
| Job Location: | Cairo, Egypt |
| Job Role: | Other |
| Company Industry: | Customer Service |
Preferred Candidate
| Career Level: | Mid Career |
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