To establish a strong control culture on all ATMs Operational issues including deployment, reallocation, replacement, maintenance or removal while maintaining effective coordination with all concerned departments for new ATM site
selection till the full deployment to ensure effective ATM operation and management .
Reports to: Alternative Channels Operations Head
ATM
OPS Management
1.Manage
all ATMs related processes including but not limited to down time, Service
Level Agreement SLA’s and ATM problems in terms of ATM Hardware & Software
performance as well as ATM replenishment, first & second line maintenance
to ensure optimal and error free ATM operation.
2.Make
sure that the turnaround time “TAT” for all Maintenance/Cash services provided
by external vendors are adhered to as per “SLA” in place and all exceptions are
timely reported to the Management for decision making support.
3.Manage
the Tracking of the ATM Performance to make sure that it’s always available for
customer’s use.
4.Review
the annual contracts signed with the ATM Vendors (or any other ATM service
provider) to ensure the outlining of best terms related to Maintenance / Offsite
Cash Replenishment / ATM Care & Cleaning services provision.
5.Ensure
the adherence of branches & ATM vendors to Gasper dispatching
messages/emails through regular & surprise checks for Onsite/Offsite ATMs
based on the system generated reports.
6.Review
the ATM maintenance invoices / issues / contracts with external vendors in
coordination with Corporate Service, Finance Group & IT (Whenever required)
to safeguard the bank assets, avoid customer complaints and ensure the
application of relevant penalties in cases of vendor non-compliance.
7.Manage
emails/messages dispatched from Gasper System & Follow-up required
escalation to the relevant Branches/Zones/Departments, ATM Facilities
Maintenance Companies & ATM Vendors.
8.Review
the ATM Daily/Weekly/Monthly MIS Reports regarding downtime generated from
Gasper System along with the reason for each ATM and the take the necessary
action with any party involved.
9.Review
the ATM Daily/Weekly Strategic Locations Availability Reports with all issues
that occurred during the specific timeframe, the corrective action taken &
status to ensure optimal ATM performance.
10.Review/Approve
the ATM Weekly Warehouse Stock Control record maintained from the outsourced
Warehouse Company for all in/out ATMs movements and quarterly performs
visits to the ATM outsourced Warehouse
Company for reviewing all ATMs & other additional accessories/ peripherals
are existing against the Warehouse Stock Control record balance to ensure
on-going stock availability.
11.Collect
and analyze information of competitor’s activities, pricing and tactics to
maintain CIB lead position in market, and communicate this to Group Head.
12.Align
with ATM Projects preset dates as per Roadmap Plan to ensure allocation of
required resources for implementation and effective coordination between ATM
vendors and internal stakeholders
13.Respond
& examine the ATM customers’ complaints related to the department, remarks
or feedback in a quick and efficient way to address any service shortcomings.
14.Assist
the Group Head for in managing relevant Precautions, health and safety smooth
implementation, security measures, Business Continuity Plans and staff
capabilities and awareness to ensure
optimal implementation and resource utilization.
Strategy
15.Participate
in the formulation and implementation of the ATM Operations Department strategy
to ensure the alignment with CIB strategy.
Policies,
Processes and Procedures
16.Participate
and recommends improvements to policies, processes and procedures and manages
their implementation to ensure all relevant procedural / legislative
requirements are fulfilled.
Day-to-day
management
17.Supervise
the day to day operations of ATM Operations Unit providing some guidance in the
related area, encouraging teamwork and facilitating related professional work
processes in order to achieve high performance standards
People
Management
18.Supervise
the activities and work of subordinates to ensure that all work within a
specific area is carried out in an efficient manner and in compliance with the
set policies, processes and procedures.
Compliance
19.Ensure
compliance with all relevant CBE regulations, banking laws, AML regulations and
internal CIB policies and code of conduct in order to maintain CIB’s sound
legal position and mitigate any potential risks
Job Details
| Date Posted: | 2016-02-24 |
| Job Location: | Egypt |
| Job Role: | Accounting/Banking/Finance |
| Company Industry: | Banking |
Preferred Candidate
| Career Level: | Management |
| Degree: | Bachelor's degree |
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