Real EstateAl-Futtaim Group Real Estate (AFGRE) is responsible for the development and operations of Al-Futtaim’s real estate businesses across the Middle East and North Africa which includes:Dubai Festival City, a 520 hectare waterfront mixed use community, opened in 2005.Cairo Festival City, a 290 hectare mixed use development, opened in DeceMDer 2013. .Doha Festival City, comprising 433,847 sq m (land) + 250,000 sq m (GLA), IKEA opened in March 2013.Under Development: - Al Diriyah Festival City, Riyadh, Saudi Arabia: 260,000 sq m- Muscat Festival City, Oman: 100,000 sq m- Casablanca Festival City, Morocco: 120,000 sq m Cairo Festival CitySpanning a land area of over 3 million sq. m (700 acres), Cairo Festival City is a visionary mixed-use urban community strategically located at the gateway to New Cairo city. Cairo Festival City sets new standards as Egypt’s premier indoor-outdoor shopping, dining and entertainment destination, providing spectacular residential villas and luxurious apartments, as well as prime office spaces, together with internationally renowned hotels, international schools and automotive showrooms all set within a beautifully landscaped and tranquil community.A state-of-the-art, centralized customer contact centre, run by City Management will offer residents and guests a 24/7 service to ensure that Cairo Festival City is maintained and operated at the highest standard.CoMDining a relaxing lifestyle and picturesque landscapes, the many parks, gardens, walkways and plazas bring together the districts to enhance and foster gatherings for family and friends as an addition to Cairo Festival City amenities. A truly distinctive lifestyle experience where meticulous attention to detail is obvious and all elements of the project are seamlessly interconnected.About the Vacancy
We are seeking to hire Customer Service Executive in Cairo Festival City Mall, reporting to Operations Manager / Customer Service Supervisor(s) the overall purpose of this role is to be responsible for planning and managing a professional and high quality customer service operation in line with the retail standards set for the mall, your job responsibilities will be including and not limited to:
* Responsible for developing an in depth understanding of the retail centre, including the design and the layout, as well the principals of customer flow within the mall; so as to
effectively plan the manning of customer service desks with adequate staff coverage
and promotional literature to assist visitors to the mall and provide adequate information for queries.
* Responsible for achieving high standards of customer
service by ensuring that the staff are trained to handle customers of diverse nationalities and varying levels of expectations; as well as have necessary support in terms of current and updated information related to all aspects of the mall operations and service policies, so as to meet and
exceed service expectations.
* Ensure that the customer service desks are adequately stocked with mall collaterals such as current and updated mall directory, information related to on-going offers and promotions, tourist information, services available etc. with the objective of meeting customer expectations related to service or information required and capitalizing on all opportunities to generate sales through the information provided.
* Plan the duty rosters for the staff responsible for handling customer service desks, with the objective of ensuring adequate coverage, particularly to meet peak time trading requirements.
* Ensure that the customer service assistants are aware of the degree of authority to resolve
customer complaints and problems, as well as proactively resolve any issue referred as a result of escalation within the level of authority delegate
Job Details
| Date Posted: | 2015-08-18 |
| Job Location: | Egypt |
| Job Role: | Customer Service |
| Company Industry: | Customer Service |
Preferred Candidate
| Career Level: | Entry Level |
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