Real EstateAl-Futtaim Group Real Estate (AFGRE) is responsible for the development and operations of Al-Futtaim’s real estate businesses across the Middle East and North Africa which includes:Dubai Festival City, a 520 hectare waterfront mixed use community, opened in 2005.Cairo Festival City, a 290 hectare mixed use development, opened in DeceMDer 2013. .Doha Festival City, comprising 433,847 sq m (land) + 250,000 sq m (GLA), IKEA opened in March 2013.Under Development: - Al Diriyah Festival City, Riyadh, Saudi Arabia: 260,000 sq m- Muscat Festival City, Oman: 100,000 sq m- Casablanca Festival City, Morocco: 120,000 sq m Cairo Festival CitySpanning a land area of over 3 million sq. m (700 acres), Cairo Festival City is a visionary mixed-use urban community strategically located at the gateway to New Cairo city. Cairo Festival City sets new standards as Egypt’s premier indoor-outdoor shopping, dining and entertainment destination, providing spectacular residential villas and luxurious apartments, as well as prime office spaces, together with internationally renowned hotels, international schools and automotive showrooms all set within a beautifully landscaped and tranquil community.A state-of-the-art, centralized customer contact centre, run by City Management will offer residents and guests a 24/7 service to ensure that Cairo Festival City is maintained and operated at the highest standard.CoMDining a relaxing lifestyle and picturesque landscapes, the many parks, gardens, walkways and plazas bring together the districts to enhance and foster gatherings for family and friends as an addition to Cairo Festival City amenities. A truly distinctive lifestyle experience where meticulous attention to detail is obvious and all elements of the project are seamlessly interconnected.About the Vacancy
We are seeking to hire Customer Service Assistant in Cairo Festival City Mall, reporting to Operations Manager / Customer Service Supervisor(s) the overall purpose of this role is the efficiently manage the customer service desk and handle customer issues, queries, problems, in a professional and courteous manner so as to achieve service standards and enhance visitor experience to the mall, your job responsibilities will be including and not limited to:
Customer Service:
Responsible for providing high standards of customer service to visitors bearing in mind cultural sensitivities and varying levels of expectations.Site Knowledge: Responsible for developing an in depth understanding of the retail centre to assist to any customer queries.
Mall Collaterals:
Responsible for maintaining adequate stock of mall collaterals.
Resolution of Problem:
Responsible for proactively resolving customer complaints/ issues within the delegated level of authority.
Coordination:
Coordinate with other departments within the mall, with respect to any issues relevant to these areas.
Management Support:
Provide support to the inter-departments at Festival Centre so as to provide management front line data to understand public opinion, gauge visitor experience or make business and marketing decisions.
Emergency Aid:
Provide basic level first aid services and emergency assistance to the customer.
About you:
As a Customer Service Assistant, you need to demonstrate the following experience, qualifications and skills:
Minimum Qualifications and Knowledge:
* Graduation in any degree.
* Arabic Must, preferably in English or any other language would be an advantage.
Minimum Experience:
* 1--2 years relevant customer service experience in a shopping Centre or hospitality background preference for front-desk.
Job-Specific Skills:
* Customers relations support.
* Accept to work on we
Job Details
| Date Posted: | 2015-08-17 |
| Job Location: | Egypt |
| Job Role: | Customer Service |
| Company Industry: | Customer Service |
Preferred Candidate
| Career Level: | Entry Level |
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