Fulfilment Electrical Engineer
Urgently needed in a Multinational Elevators Company in Cairo
Duties and Responsibilities:
Optimize the zone staffing of service technicians, by planning the personnel needs including route organization, workloads and training
Execute leadership to technicians in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency
Supervise and follow-up of the work performed
Conduct periodical inspections ensuring fulfilment and customer satisfaction
Manage problem solving of sick units
Leading the execution of maintenance contract, after signature of contract and to ensure collection of related payments including follow-up actions.
Process owner and operational responsible of applying the SRM policy, ensuring the collection of all payments under its responsibility
In case of major or complex MOD/service/ repair contract sales the overall responsibility in front of the customer remains with the fulfilment Engineer, who will be informed about the process and must be involved in case of loss of the contract.
Manage and follow-up actions of customer claims and complaints
Prepare and fulfil budget and key metrics with the Zone Manager
Review, control & approve all concerns related to workers under his/ her supervision
Ensure compliance with employment and health and safety procedures
Job Details
| Date Posted: | 2015-05-11 |
| Job Location: | Cairo, Egypt |
| Job Role: | Engineering |
| Company Industry: | Construction |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
| Nationality: | Egypt |
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