Job Purpose
Participate in setting and accomplishment of department objectives by managing staff; planning and evaluating department activities.
Support the CTM in securing an optimal Service quality, considering customer & Combibloc requirements (quality, cost and performance).
Reporting Relationships:
1. Reporting to: Cluster Technical Director (CTD)
2. Reportees: SAMs, FSEs, Country Admins, Local Storekeepers
Responsibilities
3. Ensures strategic goals are accomplished by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes in line with Technical Service strategies.
4. Accomplishes financial objectives set forth by CTD/CTO by forecasting requirements; support in the preparation of the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
5. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
6. Planning of country level activities providing technical support to customers and treatment of customer complaints.
7. Securing of the operational Service processes (maintenance, troubleshooting, support, delivery of spare parts, installations) of the country.
8. Leading and support regarding further development of the service personnel in the country.
9. Support CTD in the strategic planning and specification / realization of the operational targets
10. Support CTD in the preparation of Service Contracts keeping TS strategies in mind
Job Details
| Date Posted: | 2016-11-01 |
| Job Location: | Cairo, Egypt |
| Job Role: | Engineering |
| Company Industry: | FMCG; Food Production; Manufacturing |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
| Nationality: | Egypt |
| Degree: | Bachelor's degree |
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