• Receive process and deliver shipments to the clients, ensuring smooth and friendly Customer Service Experience is offered.
• Answer Walk-in Customer inquires related to product and service.
• Co-operates with internal departments to resolve routine issues.
• Work closely with the operational staff to ensure customers’ needs and expectations are met.
• Resolves product or service problems by clarifying the customer's complaint; selecting best solution; following up to ensure resolution.
• Identify and document potential service issues and incidents of customer dissatisfaction and refers it to line manager.
• Contributes to team effort by assisting in accomplishing team target.
• Promote company services and ensure own target is achieved.
Job Details
| Date Posted: | 2016-09-21 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Shipping |
Preferred Candidate
| Career Level: | Entry Level |
| Gender: | Male |
| Nationality: | Egypt |
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