- Organize and distribute the tasks, change requests and the needed actions among the team members according to the resources availability and the members' capabilities to assure the best quality and customer satisfaction levels.
- Create a comfortable working environment for the team, eliminating the distraction and dilating the work stress in order to increase employee satisfaction.
- Follow up with the project managers, vendors, contracting team and head of teams to assure progressing the projects and contracts in the proper way.
- Plan for the continuous enhancements in the operational tasks to meet the organization objectives.
- Continuous revisiting and enhancing the different backup and recovery strategies assuring the best data recovery time using the new technologies to match the business expansions. Agree and communicate the policies with the business team for referencing.
- Follow up reviewing and publishing the services documentations to assure business continuity and the quality of services.
- Spot, screen, interview and hire new candidates with the coordination with the recruitment team. Prepare and follow up the orientation and the services handover for the new comers.
- Prepare the Training and Development plans for the team members to match the forecasted business needs and new technologies.
- Prepare and set the Team members objectives, agree with them on it, and follow up and control applying them. Evaluate and performance appraises the team members.
- Report the projects' progresses and the incidents' statuses to the top management.
- To be responsible for the configuration, and maintenance of various technologies managed by the Information Technology department. He should ensure the efficient and reliable operation of the systems and maintain their availability and reliability.
- Maintain records of all service level agreements for customers.
- Check and ensure resolution of all issues to achieve all operations objectives without breaching the SLA.
- Enhance operations SLAs and assure customer satisfaction.
- Responsible of any upgrade patches across production systems and ensure quality and standard.
- Apply patch fixes for all bugs on all live systems whenever needed.
- Administer all infrastructure services and provide backup for recovering systems.
- Ensure SYSTEM availability of all systems and IT network application.
- Provide backup and redundancy to retrieve data in case of emergency.
- Restore a random services/databases on regular basis to ensure backup healthy state
- Have a solid backup process with documentation of the data type, location, size, date and time, RBO and RTO for auditing purposes.
- Enhance the Database Performance to assure using the server resources in the most effective and efficient way.
- Enhance the database Security to support the data confidentiality and privacy.
- Plan and implement the database upgrades and patches installation to assure of using the latest available technologies and avoiding the known bugs.
- Maintain and support the following components:
- Administer all network equipment, hardware (routers, switches, wireless access points, voice servers, gateways and IP phones) and software upgrades.
Job Details
| Date Posted: | 2016-09-29 |
| Job Location: | Egypt |
| Job Role: | Management |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Management |
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