• Train agents on how to use the call center’s software.
• Create daily, weekly and Monthly schedules for the call center’s shifts.
• Create a plan for annual leaves for all agents.
• Create a break plan in a daily basis for all the shift’s agents.
• Motivate and encourage agents through positive communication and feedback.
• Take calls that agents can’t handle and be available when an agent appears to need assistance.
• Evaluate all the agents in a daily, weekly and monthly basis.
• Report any technical problem related to the call center’s system or equipment’s or office space.
• Answer any technical question from clients, call center manager, company or agents.
• Implement the call center’s policies and Issue an official warning to any agent not committed.
Job Details
| Date Posted: | 2017-03-16 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
| Nationality: | Egypt |
| Degree: | Bachelor's degree |
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