- Handle customer complaints and calls.
- Open tickets and find solutions.
- Escalate any related ticket to IT and give positive feedback to the customers.
- Provide daily/weekly/monthly reports for complaints, inquires and customer satisfaction.
- Analyze customer complaints which are related to balance and fare then escalate to accountant.
- Social media inquiries response.
Job Details
| Date Posted: | 2016-10-28 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Transportation; Customer Service |
Preferred Candidate
| Career Level: | Entry Level |
| Gender: | Female |
| Degree: | Bachelor's degree |
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