-Handling complaints received from our Policyowners, Banc-assurance alliance(s) or our Regulator within the company’s TAT; through phone calls, emails and face to face meetings.
-Handling Medical Complaints
-Appropriate and efficient complaints investigations.
-Preparing and communicating complaints summaries with stakeholders before each committee.
-Preparing and sending required complaints correspondences.
-Organizing and attending Complaints Committee meetings and other complaints related meetings.
-Contribute in the generation of regular reports to the management and regulator.
-Communicate with EFSA the required complaints notifications.
-Conduct EFSA visits.(if required)
-Conduct monthly meetings with heads of customers’ facing departments to discuss received complaints, corrective actions to be taken.
-Conduct monthly meetings with Customer Relations Heads to discuss Customer’s dissatisfactions received.
-Conduct quality assurance calls (if required).
-Contribute in the achievement of Complaints corrective/preventative actions
-Contribute in the achievement of agreed set objectives.
-Generate monthly quarterly and annual reports
-Revise customers’ letters
-Handle aggressive customers
-Revise any exceptions memo’s
-Revise complaints summaries and follow up forms.
Job Details
| Date Posted: | 2016-10-30 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Insurance |
Preferred Candidate
| Career Level: | Mid Career |
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