- First line support for the corporate solutions (GTM, back office sales, HRMS, …etc)
- Monitor all the different systems to ensure service availability 24/7
- Fix application related issues within the agreed on SLA and within the change management process
- Record and track incidents, complaints or requests. Ensure that problem tickets raised in the right channel are clearly documented and articulated.
- Collaborate with other IT teams (such as infrastructure team) in problem diagnosis and resolution.
- Support deployment of process enhancements by working with business on data collection and training key users on new functionality.
- Perform testing of solutions delivered development team to address process improvements with business process owners, and coordinate with development team for issue resolution.
Work Location:
Industrial Zone, Quisna, Menofia
Job Details
| Date Posted: | 2016-10-31 |
| Job Location: | Cairo, Egypt |
| Job Role: | Technology/IT |
| Company Industry: | FMCG |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
| Nationality: | Egypt |
| Degree: | Bachelor's degree |
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