Job Overview
Candidate will be the main contact to our customers when it comes to placement of orders, follow up on orders execution and receiving customer concerns & complaints.
Candidate will be coordinating with the different departments within the Co to make sure that customer orders are executed on time.
Main Responsibilities
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Job Details
| Date Posted: | 2016-09-05 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Manufacturing |
Preferred Candidate
| Career Level: | Mid Career |
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