1. Handles a range of routine and non-routine customer calls relating to service and / or advice and ensure compliance with local, corporate, and legal requirements.
2. Identifies, generates, and documents revenue opportunities in accordance with local standards.
3. Handles a variety of customer complaints and/or exceptions including responding to irate customers who have experienced serviced failures/problems, and resolves where possible, making the decision to refer where appropriate.
4. Co-operates with internal departments and GSP’s, to resolve routine issues, refers non-routine issues to customer dissatisfaction, and refers in accordance with local agreed procedures.
5. Utilizes quality tools and techniques to identify and highlight service issues and trended issues.
6. Identifies and documents potential service issues and incidents of customer dissatisfaction and refers in accordance with local agreed procedures.
7. Actions basic written / internet customer requests as designated.
8. Performs a range of data input functions on relevant systems in accordance with P& P and agreed local procedures.
9. Assists the manager by performing delegated tasks and providing feedback on issues arising
10. Any other duty that requested by the manager
Job Details
| Date Posted: | 2016-09-21 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Shipping |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Egypt |
| Degree: | Bachelor's degree |
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