• Respond to & record consumer enquiries and questions raised through phone lines for customers.
• Maintain accurate data input of consumer enquiries, questions and enter feedback on the customer services database.
• To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
• To provide a high level of customer service to clients at all times.
• To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
• To work effectively as part of a team, developing effective and supportive relationships with colleagues.
• To troubleshoot through the use of open questions, support documents and system training.
• To have a sound knowledge of all products and services, understanding their use and functionality.
• To be able to offer recommendations to common problems or frequently asked questions.
Job Details
| Date Posted: | 2015-05-31 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Entry Level |
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