- Receiving inbound calls, and properly answering customers’ or potential merchants inquiries
- Recording and directing prospects’ information to sales team for scheduling visits
- Providing the sales team with prospects through online & offline search
- Conducting welcome calls to new merchants ensuring satisfaction
- Maintaining ongoing relationships with existing clients (contacting them for training sessions schedules, any services updates, contracts renewals, etc)
- Investigating any complains and/or technical problems reported by the sales team and providing proper solutions and prompt feedback to customers
- Conducting regular customer satisfaction surveys as per management requirements
- Providing management with all information related to potential leads, suppliers, and/or competitors through different search types
- Organizing regular training courses to merchants
- Periodically participating in seminars, training sessions, and trade show demonstrations as required
- Preparing & submitting daily and monthly reports as per management requirements
- Assisting in filing and other administrative activities as required.
Job Details
| Date Posted: | 2015-06-29 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Internet/E-commerce |
| Monthly Salary: | US $500 |
Preferred Candidate
| Career Level: | Entry Level |
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