As a subject matter expert, the role involves being an escalation point for Group Internal
IT Helpdesk teams regarding the below issues:
• Resolve operational issues involving all VoIP, video and converged endpoints.
•Support the converged voice/data-networking environment deployed internally.
•Revolve around the support of Cisco Communications Manager IP Telephony systems and third party applications such as voicemail, Unified IM & Presence unified messaging, contact center, voice recording etc. You will also need good IT and networking knowledge
to support the role.
• Responsible for service availability for all IP telephony and video devices, management of
3rd party voice circuits, capacity planning and monitoring, and policy design and
implementation.
• Assist in the system-level configuration and maintenance of Cisco IP communication
applications: Unified Communications Manager, Unity Connection, Unified Meeting
Place, Unified Presence, Collaboration end points and Telepresence servers like VCS and VCS Expressway, TMS, WebEx.
•Implementation, configuration & Maintenance of Cisco voice gateways
with survivable remote site telephony (SRST), H323, SIP and MGCP.
• Troubleshoot IP Phones related faults.
Job Details
| Date Posted: | 2016-07-26 |
| Job Location: | Egypt |
| Job Role: | Technology/IT |
| Company Industry: | Retail/Wholesale; Information Technology; Computer/Software |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | Egypt |
| Degree: | Bachelor's degree |
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