Recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining department employees, setting objectives, evaluating & developing according to NLF.
Communicating job expectations; monitoring, appraising, and reviewing job contributions, enforcing policies and procedures.
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews
Determines customer service requirements by maintaining contact with customers; conducting surveys; benchmarking best practices;
Improves customer service quality results by measuring and monitoring through effective KPIs.
Optimize customer operational performance by providing help desk resources and technical advice; warnings, and new techniques; detecting and diagnosing network problems. Resolving problems. Identifying customer service trends
Analyzing information and applications.
Re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Preparing and completing action plans, Initiating corrective actions
Preparing an annual plan with a proper budget and Scheduling expenditures and Forecasting requirements
Working Location: Abo Rawash- Giza
Working Conditions: 6 working days, fixed shift from 9 AM to 5 PM
Job Details
| Date Posted: | 2016-06-01 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | FMCG |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Female |
| Nationality: | Egypt |
| Degree: | Bachelor's degree |
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