Job Brief
We are looking for a bright Technical Support Engineer to provide enterprise level technical support to our customers via phone, web, email, chat and other support channels as required.
Job responsibilities
- Take ownership of customer issues reported and see problems through to resolution.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues with full details.
- Prepare accurate and timely reports.
- Document knowledge in the form of knowledge base tech notes and articles.
- Diagnose incidents utilizing administration tools or remote control utilities to troubleshoot PC, operating system or system incidents.
- Maintain a good degree of technical knowledge of all our business support services (Backup, OS Troubleshooting, Antivirus/Antimalware, Wireless Networking)
- Positions for Tier 1 and Tier 2 available.
Work Conditions
- Work Shifts
Job Details
| Date Posted: | 2016-06-26 |
| Job Location: | Cairo, Egypt |
| Job Role: | Technology/IT |
| Company Industry: | Information Technology |
Preferred Candidate
| Career Level: | Entry Level |
| Degree: | Bachelor's degree |
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