•The first technical owner of VAS issue;
•To be first responsible of escalation of network critical alarms and problems;
Routine Actions
•First line support with necessary expertise to resolve issues escalated from first line diagnostics
•Provide technical reports to identify cause of problems, and give preventive guidance to avoid same problem happen again
•Escalate the trouble ticket to 2nd Line when they cannot solve it, and monitor it until solved
•Network and service performance data collection
•Assist in specifying performance measurement parameters, such as type of data and collection frequency
•Performance reporting
•Compilation of reports based on network performance data
•Network resource utilization monitoring
•Traffic monitoring
•Traffic management/analysis
Job Details
| Date Posted: | 2016-04-27 |
| Job Location: | Cairo, Egypt |
| Job Role: | Engineering |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
| Nationality: | Egypt |
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