Come work with the top 1% of global talent to manage the delivery of WOW Support to our customers for 25+ software products. We offer a fast-pace environment where inventiveness and entrepreneurial drive are rewarded. We’re also one of the few IT companies offering high-paying jobs that are 100% remote, work from home. You never have to fight traffic to office again.
Versata provides software support services to customers who use our 25+ software products and our Level 2 support agents are the major technical resource for our customers. We are looking for Level 2 support agents who are passionate about helping customers. We need L2s with a variety of skill sets so we encourage you to attempt to qualify for the position based on the technology with which you are most proficient.
What do we need from you?
As a Level 2 Support Agent, you will:
- Learn and become proficient in solving technical issues in at least three of our products
- Solve complex technical issues escalated by Level 1 Support staff
- Proactively document, monitor and update Support tickets and actionable steps taken
- Support the Level 1 agent in communicating progress to the customers
- Submit software product issues (bugs) to product development for resolution
- Validate and document software bug fixes in product releases before they are made available to customers
- Stay up-to-date with all the latest technologies concerning our software products
- Create Knowledge Base Articles / Technical Notes
- Provide technical support and product training to other team members
- Participate in Team Meetings
Compensation
For U.S. citizens and permanent residents who are hired into an ongoing contract, we will hire you as an employee (W-2) at $12/hr (instead of an independent contractor) which gives you access to benefits and reduces your federal tax burden.
* Note: While are seeking candidates who can demonstrate proficiency in at least one of the technologies listed, we strongly prefer candidates who are competent in two or more of the technologies listed.
Working Hours: This job is only offered on a Full Time basis (40 hrs/wk). Level 2 Agents work between 8 am and 6 pm Eastern Time, including breaks, Monday through Friday. Please note that we do observe US Daylight Savings Time, so Eastern Time is UTC-4 in the summer and UTC-5 in the winter.
To qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, we ask that you first complete some screening tests. After you pass our screening tests, there will be a paid trial week where we provide training and ask you to show us your skills. At the end of your trial week, we will either extend an ongoing contract, place you in another position, or release you from the trial. Please note: For U.S. citizens/permanent residents, we’ll hire you into the trial week at $13.50/hr (independent contractor, no benefits). If we decide to hire you for an ongoing role, we’ll move you to a $12/hr package with benefits (W-2 employee).
Versata Support is proud to be an equal opportunity employer that provides an exceptional work environment. All candidates will be required to undergo and pass a rigorous background check to ensure a safe and productive workplace.
Are you up for the challenge?
Versata is partnering with Crossover to fill this position. Crossover specializes in finding and managing the talent in today’s global workforce and will help you through the recruiting process.
Job Details
| Date Posted: | 2015-06-09 |
| Job Location: | Cairo, Egypt |
| Job Role: | Technology/IT |
| Company Industry: | Information Technology |
| Monthly Salary: | US $3,000 |
Preferred Candidate
| Career Level: | Mid Career |
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