Are you an excellent communicator with solid computer skills? Do you have strong relationship-building skills, an energy and passion for helping others, and an inclination to seek innovative and/or unconventional solutions to problems? If you are driven by customer success, enjoy interacting with customers, and love helping people, then this is the job for you.
Versata is an international enterprise software company that provides enterprise software solutions that deliver business results, performance and scalability while dramatically reducing IT spending. Versata is a rapidly growing company with growth fueled both organically and inorganically through an aggressive acquisition strategy.
The company’s explosive growth and ambitious business goals require a Level 1 Support Agent capable of navigating a complex, highly dynamic and fast-paced environment. We’re also one of the few legitimate companies offering high-paying jobs that are 100% remote, work from home.
Job Description
Versata Support provides software support services to customers who use our 25+ software products and our Level 1 support agents are the face of the company to our customers. We are looking for Level 1 support agents who are passionate about helping customers and if this appeals to you, then you should strongly consider this position. Specifically, we are looking for Level 1 agents who fit the profile below.
You will need:
-High quality internet connection as our Level 1s use VOIP calling frequently.
-A working webcam.
For U.S. citizens and permanent residents who are hired into an ongoing contract, we will hire you as an employee (W-2) at $8/hr (instead of an independent contractor) which gives you access to benefits and reduces your federal tax burden.
Working Hours: This job is only offered on a Full Time basis (40 hrs/wk). Level 1 Agents work between 8 am and 6 pm Eastern Time, including breaks, Monday through Friday. Please note that we do observe US Daylight Savings Time, so Eastern Time is UTC-4 in the summer and UTC-5 in the winter.
To qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, we ask that you first complete some screening tests. After you pass our screening tests, there will be a paid trial week where we provide training and ask you to show us your skills. At the end of your trial week, we will either extend an ongoing contract, place you in another position, or release you from the trial. Please note: For U.S. citizens/permanent residents, we’ll hire you into the trial week at $9/hr (independent contractor, no benefits). If we decide to hire you for an ongoing role, we’ll move you to an $8/hr package with benefits (W-2 employee).
Versata Support is proud to be an equal opportunity employer that provides an exceptional work environment. All candidates will be required to undergo and pass a rigorous background check to ensure a safe and productive workplace.
Are you up for the challenge?
Aurea is partnering with Crossover to fill this position. Crossover specializes in finding and managing the talent in today’s global workforce and will help you through the recruiting process.
Job Details
| Date Posted: | 2015-06-09 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Information Technology |
| Monthly Salary: | US $2,000 |
Preferred Candidate
| Career Level: | Entry Level |
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