RetailThe foundation of Al-Futtaim’s retail network was established in the early 1990s with the launch of the internationally renowned and popular IKEA, Marks & Spencer, Toys R Us and ACE franchises in the UAE. Representing some of the world’s most popular international brands, Al-Futtaim’s retail network extends throughout the UAE, GCC and North Africa and has a significant presence in Singapore and Malaysia following the acquisition of The Robinson Group in 2008. In 2012, Al-Futtaim acquired a shareholding in Royal Sporting House, which is active in distribution, direct retail stores and shop-in-shops. The Singapore-based fashion, sports and lifestyle retail giant has 600 stores and many additional points of sale are spread around the world with over 399 in South East Asia, over 74 in the Middle East and over 126 in the South Pacific region. - 837 stores in 18 countries- Occupies 5.6 million sq. ft. of retail space- 13,000 employees - Serves 30 million customers each yearIKEAIKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA "creating a better everyday life for the many" isn't only our vision, it's our way of life!Key Accountabilities:
We are currently seeking to hire a Customer Service Assistant - Back Office; who will be in charge of ensuring all Back Office services and processes support the Home Delivery function for consistent service. Responsibilities will include but not limited to:
* Receiving and inspecting all incoming goods from HD front desk and reconciles with home delivery documents as per the company policy, system and procedures as well as ensuring to log each home delivery documents before goods are pushed to the loading bay
* Responsible for preparing the home delivery teams schedules and department KPI's reports
* Process customers after sale job as per the company system and procedures as well as ensure all customers' queries are attended to in a professional manner and provide excellent customer service at all times.
Other Information
As a Customer Service Assistant - Back Office, we are seeking a bachelor's degree holder in any relevant discipline with at least 2 years of experience in a similar role. Candidate must be demonstrate the following:
* Analytical and Interpersonal Skills
* Problem Solving
* Leadership Skills
* Strategic Thinking
Job Details
| Date Posted: | 2016-06-14 |
| Job Location: | Cairo, Egypt |
| Job Role: | Other |
| Company Industry: | Customer Service |
Preferred Candidate
| Career Level: | Mid Career |
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