• Greet, assist and direct visitors & clients.
• Effectively manage calls, emails, and Social Media inbox messages.
• Answer and forward any incoming phone calls while providing basic information about the company its products and services to callers when needed.
• Manage company's online social presence and promote products through innovative campaigns on Social Media and responsible for the online store sales.
• Arrange appointments, take messages, and transfer calls to appropriate individuals.
• Follow-up with different departments regarding appointments, services and products info.
• Follow up with customers and provide feedback.
• Manage existence and campaigns on various digital channels including social media channels and online search engines.
• Handling customer complaints and concerns effectively to ensure their satisfaction.
• Cooperate with other departments to ensure customers satisfaction.
• Handle customers' files, applications and services including entering customer information and transactions.
• Produce all the needed reports regarding customers.
• Responsible for the Online store,indoor sales and show room ensuring its appearance is clean and presentable at all times.
• Follow up and be updated with price schedules and discount rates.
• Promote sales by assisting customers and offering suggestions.
Job Details
| Date Posted: |
2016-02-22 |
| Job Location: |
Cairo, Egypt |
| Job Role: |
Customer Service |
| Company Industry: |
Marine Services |
Preferred Candidate
| Career Level: |
Mid Career |
| Gender: |
Female |
| Degree: |
Bachelor's degree |
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